C&L Value
Advisors, LLC
Presents
"Towards Awesome Service"
The Towards Awesome Service Training program is designed to show what
it takes to improve the profitability of a business.
This training program focuses on retaining good
customers by providing Awesome Service. We do this by showing that a change of just
5% in customer retention can produce a 125% change in profits. Most companies spend 6
times more to attract new customers than they ever do to keep the ones that they already
have.
These are the reasons customers
leave…
Convenience……………………………..3%
A relationship at a high
level……...9%
Product / Price/
Time………………..15%
Miscellaneous…………………………...5%
Perceived
Indifference………..68%
These are just a few of the points that will be
presented. This training is delivered using video, a workbook and a training specialist.
It is designed to be very interactive and includes opportunity for creativity on the part
of the trainee. We believe that by successfully implementing the Towards Awesome
Service program you will greatly increase your level of customer
service which will increase your level of customer satisfaction which will increase
your bottom line in a big way.
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